Last updated: 12/1/2025

Thank you for shopping at Chelmsford One. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Chelmsford One. By placing an order or making a purchase, you agree to the terms set forth below along with our Privacy Policy and Terms and Conditions.

General Return Policy

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

• The product was purchased in the last 30 days.
• The product is in its original packaging.
• The product isn't used or damaged.
• You have the receipt or proof of purchase.

Products that do not meet these criteria will not be considered for return. To initiate a return, please contact us.

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Chelmsford One.

Damaged Items

If you received a damaged product, please notify us immediately for assistance. We will work with you to resolve the issue as quickly as possible.

Sale Items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: support@chelmsfordone.co.uk